• shall ensure client needs and expectations are met
• shall ensure their work meets statutory and regulatory requirements
• are committed and dedicated to providing our clients with a comprehensive and professional service
• ensure that the service they provide is consistent with the NB Real Estate image and reputation for service, response and professionalism
• shall endeavour to continually improve the effectiveness of the management system

These objectives are to be attained by ensuring that all the procedures defining the functions of the company are properly set up, controlled and monitored, and by aiming to achieve a service that meets the specified requirements in an efficient and economic manner that is right first time.

The understanding, implementation and maintenance of the company's quality policy and objectives is required of all persons within the company.

Everyone in the company is responsible for their own quality, whether their work is directly related to the services of the company or not. All personnel have the capability of identifying quality problems and are empowered to do something about them.

The Quality & Environmental Director is delegated the authority and responsibility for ensuring that the requirements of the Quality Manual, Company and Section procedures are implemented and maintained.

The task of monitoring and communicating the effectiveness of the management system is delegated to the Quality Assurance Committee, which reports to senior management on areas requiring improvement and the communication of clients' requirements throughout the company. The Committee also establishes and reviews the company's quality objectives.

Contact

Chris Vollers
Environment and Quality Director
+44 (0)20 7544 2226